Literature review on mobile banking
By sending many messages at a time make the system slow down and even paralyze and legitimate user may not be able to access the mobile banking system or accept the service major threat for mobile operation is the attack of viruses which mainly damage the functionality of mobile system, consume phone electricity and eliminate the record of the mobiles. Threats to the mobile banking are related to the presently computer networks and internet background. It also found that mobile banking usage is not associated with demographic variables except age and education.
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Literature review on mobile phones
The population studied here is urban population which can be considered as representative of banking customers in banking; electronic banking; technology adoption; sms innovations in telecommunications have enabled the launch of new access methods for banking services; one of these is mobile banking; whereby a customer interacts with a bank via mobile phone (barnes & corbitt, 2003). Mobile banking is area in which the development can flourish and can lead to replace credit/debit card. There are many uncertainties related to customer for example they think that they may not make mistake while doing financial transaction through mobile.
Karjaluoto (2002); rugimbana (1995) found that there is vast market potential for mobile banking due to its always-on functionality and the option to do banking virtually any time and anywhere. In india 617 million mobile subscribers far exceed fixed line subscribers because of better mobile infrastructure (trai, 2010). For the implementation of mobile banking bank use its core infrastructure with some advancement in which a user is authenticated (usually a pin) through a platform usually a phone and a server, information is extracted from a user and pass it on to the bank then bank have set of processes for a transaction once the application is done with financial transaction it is switch back to the user by an acknowledgement usually in a form of bank account reconciliation (gavin troy krugel, 2007).
Marketing i rynek, warszawa 2010 (to filmlerihep yek 2 er perception of mobile banking: an empirical study al capital region ate professor, banarsidas chandiwala institute of professional studies, ponding author: dr shamsher singh is associate professor and head of department – mba program in the banarsidas chandiwala institute of professional studies, new delhi. There are two ways to resolve this issue one is to relax the sim control, there will be a time reach in near future that the sim will be public utility and some control rights would be taken away from mobile operator and given to the third parties, second is relaxation of security as the implementation of mobile banking solely on mobile operator is not possible, it can be operated with comprehensive security and suitable control on appropriate reporting of maximum number of customers, transaction size and enhanced server based control. It is require by those who are offering mobile banking to clearly expose prices and services offered by them along with it ensure fair dealing and data protection for all consumer.
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Respect to completing a mobile banking transaction, a mobile carrier's legal obligation also differs in fundamental ways from a financial institution's. You must disable the application while logging in with your system ture review on mobile imer: this essay has been submitted by a student. However, suoranta (2003) found that some mobile banking customers omit internet banking adoption when adopting the mobile phone for banking actions.
Prepaid mobile recharges, dth recharges, ticket bookings (movies/travel) are among the fast growing transactions in mobile present more than 65 banks have been approved for conduct of mobile banking out of which 47 banks have commenced offering these services. Sbp insist on implementation of mobile banking and advice financial institution and banks to process the work flow of mobile banking otherwise the that would be permitted to the mno's (mobile network operators) to start their own. Are gaining experience in tricks and those techniques which are unknown in 1990 are become mainstreams in 2000's such as phishing, malware, pharming such as dns poisoning, increasing advancement in phones now threats is increased more on mobile than pc's(bankable frontier associates, 2008).
Higher education level in national capital region delhi provides the opportunity to the banks to create awareness and promote the use of mobile rial implication and future study and many other studies have found out four dimensions of mobile banking service. In past 2 to 3 years mobile banking advance itself to the extent that it increase three times if we go on comparison with debit/credit cards banking (mahesh . The result suggests that there are significant differences in the perceptions of respondents for “money transfer facility is reliable and fear of running out of battery during transaction” all other dimensions of mobile banking service quality across the age group do not show any significant different in their perception .
Individuals who have been using mobile banking services since last six months were targeted for the ng unit: in this study, the sampling unit was the customers of different banks who had an account in any branch located in national capital region delhi and have been using mobile banking facility. After phone and net banking, technology is heralding the era of mobile banking in india. The reasons are lack of adoption of mobile as a means for banking, limitations of services on mobile banking, non-replication of mobile banking services in different languages in india etc.
Younger age group and those who are in service either in private sector or government sector, constitute the majority of the users of the mobile banking , therefore immediate attention is required from the bank mangers and service providers to ensure better service quality to this huge technology savvy customer segment. Features of mobile banking includes its available anywhere, anytime, instant connectivity, pro active functionality (push and pull technology), easy access (simple authentication) ( tiwari and bus, 2008). 40 million urban indians used their mobile phones to check their bank account balances followed by viewing last three transactions.
Challenges faced by solution providers are, most of the solution are telco led so bank do not feel safe, huge investment from their part as most of the bank wants to share revenue, some of the banks are also not ready in terms of core banking or infrastructure for mobile baking solution. This is on the basis of understanding of customer’s perception regarding the mobile banking. The growing number of mobile subscribers in the country forms the most valuable support base for the growth and success of mobile banking services in india started with sms banking way back in 2002.